Shipping Policy

Last Updated: September 3, 2026

At Magic Garments, we are committed to delivering your orders safely and on time. Please read the following shipping terms before placing your order.

1. Order Processing

• Orders are generally processed and packed within 1–2 business days after the order is confirmed.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Processing time may be longer during sales, festive periods, or high-order volumes.

• Once your order has been shipped, you will receive the available tracking details through your registered contact information.

2. Shipping Availability

We currently ship orders across India, subject to courier service availability at the delivery address.

Delivery availability may vary depending on the location, PIN code, courier coverage, weather conditions, and other circumstances beyond our control.

3. Delivery Time

Estimated delivery time is generally 3–10 business days after dispatch, depending on the delivery location.

• Metro and major cities: approximately 3–6 business days

• Other locations: approximately 5–10 business days

• Remote or difficult-to-service locations may take longer.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather, natural events, courier issues, strikes, public holidays, incorrect addresses, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you complete your purchase.

Any applicable free-shipping offer will be subject to the terms and conditions mentioned on the website or promotional communication.

5. Cash on Delivery (COD)

COD may be available for selected locations and orders, subject to courier availability and applicable conditions.

Additional COD charges, if applicable, will be displayed during checkout.

Magic Garments reserves the right to restrict or disable COD for certain locations, products, order values, or customers.

6. Order Tracking

Once your order is dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

Please note that tracking updates are provided by the courier partner and may sometimes take time to update.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• PIN code

• Mobile number

Magic Garments will not be responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-shipping the order.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or refuses to accept the shipment, the order may be returned to our warehouse.

For COD orders, repeated refusal or failure to accept deliveries may affect the availability of COD for future orders.

9. Damaged or Missing Packages

If your package appears damaged, opened, tampered with, or items are missing at the time of delivery, please contact our customer support as soon as possible.

We recommend taking clear photographs or videos of the package and its contents to help us investigate the issue.

Any claim regarding damaged, missing, or incorrect products may be subject to verification.

10. Delayed or Lost Shipments

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your shipment appears significantly delayed or is reported as lost by the courier partner, please contact us. We will coordinate with the courier service and assist you with the resolution.

11. Delivery Delays Due to Unforeseen Circumstances

Magic Garments will not be responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Strikes or transportation disruptions

• Courier service disruptions

• Public holidays

• Incorrect delivery information

• Other unforeseen circumstances

12. Contact Us

For questions regarding your shipment or delivery, please contact us:

Magic Garments
No. 48/2, K.No. 29-040, Hosur Main Road, Bommanahalli, Near Khasimmazid, Garvebhavi Palya Village, Bengaluru, Bengaluru Urban, Karnataka – 560068.

Email: pixelcommerce93@gmail.com
Phone/WhatsApp: 8792375233

We are happy to assist you with your order and delivery-related queries.